Agent Requests & Allocations
🟢 Online (Sydney Hub)
🚗 Allocate Reservations
📅 All Upcoming Bookings
📊 Booking Status Overview
Allocate Reservation
| # | Res. | Type | Allocate | Note | Name | Category | Pickup | Pickup Date | Dropoff | Dropoff Date | Date Entered | Entered By | Booking Total | Decline | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
System rules used for the available vehicle list
- Only vehicles with no overlapping booking, maintenance or hold in the Fleet Planner are offered.
- Vehicles based at the pickup location are listed first (then other branches — transfer required).
- Same category → allocate directly. Different category or dates → sent to the customer as an offer to accept.
- Pickup and dropoff times must be between 08:00 and 17:15 in 15-minute intervals.
All Upcoming Bookings
Complete list of confirmed and pending bookings across all clients.
Global Booking Status
Track all client bookings, approvals, and agent audit trails.
Fleet Directory
| Reg. Plate | Make & Model | Category | Location | Status | Mileage | Action |
|---|---|---|---|---|---|---|
| XQA-441 | Toyota Corolla Hybrid | Economy Car | Blacktown | Available | 45,210 km | |
| BRT-902 | Mitsubishi Outlander | Mid Size 7 Seater SUV | Mascot | On Rent | 12,400 km | |
| HIN-110 | Hino 300 Series Pantech | Commercial Truck | Parramatta | Maintenance | 105,800 km |
Customer Conversations
Payment Plans
Weekly repayment plans for accident & damage costs. The customer pays each instalment by phone, live chat or WhatsApp (or at a branch) and the agent processes it on the card (no cash or bank transfer). Instalments paid come off the booking balance.
Instalments due today
| Customer | Booking | Reason | Weekly | Progress | Next instalment | Status |
|---|
Reservations Due Closed — Bond Refunds
Returned bookings with a bond to give back. Releasing a bond refunds the card through the payment gateway API (simulated) and brings the balance due to $0.00.
| # | Res # | Update | Dropoff | Dropoff Region | Dropoff Date Time | Rego | Company | Customer | Payment Type | Balance | Refunded By | Close Res. |
|---|
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